As an owner, do I add myself as an employee?
Yes, if you are paying yourself as a W2 employee and have an applicable GroundCloud compensation type assigned to your GroundCloud profile
No, if you have been taking an owner's draw (tax free transfer of money from the company bank account to your personal bank account).
Do I add my 1099 contractors as employees?
No, 1099 contractors are set up separately and are not supported by GroundCloud Payroll at this time (April 2023).
What is my employee's filing status and how do I complete their federal tax withholdings setup?
Employees will complete their federal and state tax withholdings as part of the self-onboarding process.
Although we cannot advise what to put for an employee’s withholding, we can point you and your employees in the direction of the W4 form and the IRS calculator. A CPA will also be able to give some guidance on this.
How do I update the deposit schedule?
There’s no need to worry about this. Our payroll partner gets a report from the IRS which automatically matches your EIN to your correct deposit schedule.
I put in the wrong EIN number during the onboarding process, can you update it for me?
Yes, as long as you haven't run the first payroll. It’s sensitive information so we restrict access, but reach out to the GroundCloud Support team through normal channels.
Where do I find these numbers?
You will need to register in the state that your employees are doing work. You can find a step by step guide here.
The state won’t let me register for a UI number without a payroll, how do I proceed?
The UI number isn’t required to run the first payroll. We just need the UI rate. Just make sure you register for the UI number as soon as you are liable. If you’re a new employer, you can find the new employer rate in the state registration article.
The withholding number format I have is different from what is being requested.
Make sure you are entering the correct identification number. The terms might be a little different.
How long will it take for me to receive my state info?
It depends on the state. You can find more information here.
Can you walk me through the application for the California EDD?
We cannot walk you through the application, but you can find more information on the application here.
Do I have to use Instant Bank Verification (Plaid)?
No, you can verify manually, but it will take longer as verification is done via test deposits.
I didn’t get test deposits, what should I do?
Call GroundCloud Support to make sure your bank routing and account number match what is in the system. Once we make sure the correct routing/account number is entered, we can resend the test deposits.
Is money being taken out of my bank account when verifying?
No, a small amount is put in and then that exact amount is taken out. There will be no change in the actual balance.
Instant bank verification doesn’t work for my bank and the test deposits won’t go through until tomorrow. I need to run payroll ASAP, what do I do?
We need to verify your bank before you can run payroll. As soon as we manually verify your bank account, and your company account is approved, you can run payroll.
Can anyone be the company signatory?
The signatory should be someone internally affiliated with the company. It can be anyone who has power of attorney. It is usually the owner of the business.
Why does the signatory have to add their SSN to become a company signatory?
Because they will be signing legal documents, a light background check is performed to make sure they are who they say they are. That way we can keep that person and their company compliant.